Questionsthat reach us most often
Short, plain answers with no marketing language in them.
Adults only. Gold Coins never convert to cash. Free postal entry accepted at every brand listed. Helpline 1-800-522-4700.
Which balance can actually leave?
Only the promotional one, usually Sweeps Coins. It must clear the play-through requirement and finish above the operator minimum. Gold Coins convert to nothing at any brand.
Can I reach a payout without paying?
Yes. Free postal entry is accepted at every brand in these notes and those coins redeem on identical terms. Several operators also drop coins into active accounts daily. It is slower than buying and it genuinely works, and we have taken a postal-only balance to a payout before writing about it.
How long is the wait?
Between roughly seven hours and four working days on our measurements, timed from a filed request on a verified account. The first is slower everywhere because verification runs alongside it.
What exactly does play-through require?
That the promotional balance be staked a set number of times before unlocking. One-times on 50 SC means 50 SC of stakes in total, counted by stakes rather than wins, so being behind does not stop you.
Why is there a minimum?
Processors charge per transfer, so a floor prevents withdrawals costing more to send than they are worth. Floors here run from 50 to 100 promotional coins and a low one matters more than a large package to most readers.
Do purchased coins pay better?
No. Every game runs the same mathematics however the coins arrived. Buying gets you more spins in one sitting and nothing more.
Is my state on the map?
Washington is closed everywhere. Idaho, Michigan, Montana and Nevada are restricted at some operators. Everywhere else is generally open. Our state page has the detail and the operator rules page is final.
Are these links paid?
Some are. The rate is fixed before testing and never moves a score, several ranked brands pay nothing, and no operator sees a note before it goes live.
Not answered here?
Send the question over. We answer everything that is not an operator support matter.